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The following Booking Conditions form the basis of your contract with Jetline Travel Limited T/A Jetline Travel and Jetline Cruise. Please read them carefully as they set
out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and
“our” means Jetline Travel Limited t/as Jetline Travel and Jetline Cruise.
We sell the following travel arrangements:
Package Holidays where Jetline Travel is your Tour Operator– (Type A Bookings)
A “package holiday” is a combination of at least two out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation
and forming a significant part of the arrangements), and which include overnight accommodation. These elements are acquired from various sources on your behalf by
Jetline Travel, and booked through us at the same time, and for which payment is made to us.
Once your package holiday has been confirmed by us we will accept responsibility for it in accordance with these Booking Conditions as an “Organiser” under the
Package Travel, Package Holidays and Package Tours Regulations 1992. In these conditions a booking of this type is known as a Type A booking.
Travel Agency bookings – (Type B Bookings)
We act as agent only in respect of the following bookings:
(a) Accommodation only. (This includes all bookings where you have booked a flight direct with a budget airline, with or without our assistance)
(b) Package holidays where all the elements of that package holiday have been put together by a tour operator other than ourselves, (whether there is a flight
included or not – for example a cruise departing from a U.K. port).
For all such bookings your contract will be with the accommodation provider (“Accommodation Supplier”) or tour operator (“Tour Operator”) as applicable.
The Accommodation Supplier’s/ Tour Operator’s own terms and conditions will also apply to that contract. Copies of these terms and conditions are available from us on request.
All agency bookings are known as a Type B booking.
1. Your Holiday Contract
The person making the booking will be deemed to be the party leader. The party leader must be at least 18 years of age and must be authorised to make the booking on
the basis of these Booking Conditions by all persons named on the booking. In making the booking the party leader confirms that he/she is so authorised. The party
leader is responsible for making all payments due to us.
As soon as we receive your booking and all appropriate payments (see clause 3 below) we will confirm your holiday by issuing a confirmation invoice. A binding contract
will come into existence between you and us (for Type A bookings), or you and the Accommodation Supplier/Tour Operator (For Type B bookings) at this point, and then
a written confirmation will be sent to you by post, fax or email, as appropriate.
Please check your confirmation carefully as soon as you receive it. In particular, please check that all passenger names, titles and initials are correct and match the
details in the corresponding passenger passport. Contact us immediately if any information which appears on the confirmation or any other document appears to be
incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document
within 7 days of our sending it out (5 days for tickets). Where we act only as agent we will have no responsibility for any errors in any documentation except where those errors
where made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.
For Type A bookings we both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises
between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury)
which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 7) or by the Courts of
England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts
of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute,
claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English
law will apply).
2. Your Financial Protection
We are a member of the Association of British Travel Agents (ABTA number J1693). We also hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL
number 6153).
1. Type A bookings which include flights:- These are protected by our ATOL (Number 6153). In the unlikely event of our insolvency, the CAA will ensure that you are
not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at
www.atol.org.uk.
2. Type A bookings which do not include a flight:- ABTA will financially protect your arrangements in the same way as for 1 above.
3. Type B package holiday bookings which include flights will be protected by the ATOL of the Tour Operator with whom you have a contract.
4. Type B package holiday bookings which do not include a flight or cruise:- If you have booked accommodation only through us, your money is protected by ABTA
whilst it is being held by us, and will be refunded to you by ABTA in the unlikely event we become insolvent whilst holding your money. The Accommodation Suppliers
whose accommodation we feature may not, however, be ABTA members. As we act only as agent for the Accommodation Suppliers, ABTA does not protect your
money once it has been paid to an Accommodation Supplier who is not an ABTA member.
3. Your Holiday Price
When you make your booking you must pay a deposit of £130.00 per person, or the amount required by your Tour Operator for a Type B booking, whichever is the
greater. In addition, you must pay for any ancillary arrangement, e.g. travel insurance, airport parking, etc., according to the terms of the relevant supplier. The balance
of the price of your travel arrangements must be paid not less than 12 weeks before your departure date. If the balance is not paid in full and on time (including any
surcharge where applicable), we shall cancel your travel arrangements and retain your deposit.
a. Type A Bookings
We reserve the right to increase or decrease the prices of unsold arrangements at any time according to market fluctuations. We also reserve the right to make changes
to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of
booking.
Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will only increase or decrease the
price in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues,
taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or
decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your arrangements. Price increases or
decreases after booking will be passed on by way of a surcharge or refund.
Even in the above cases, we will only levy a surcharge if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums
and any amendment charges). If any surcharge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment
charges), you will be entitled to purchase an alternative holiday from us or cancel your holiday and receive a full refund of all monies paid to us as set out in clause 6 “If
we change or cancel your holiday” below. You have 14 days from the issue date printed on the confirmation invoice to tell us if you want to purchase an alternative
holiday from us or cancel your holiday and receive a full refund. If you do not tell us that you wish to choose either of these options within this period of time, we are
entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the arrangements or within 14
days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and
some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
We promise not to levy a surcharge within 30 days of departure.
A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
Insurance (where purchased through us) does not form part of your contract with us or of any "package". We are able to refund any insurance premiums you have paid
to us if this is within 14 days of purchase. After 14 days, in the event of cancellation, you may be able to transfer your policy on the purchase of a different holiday of
similar duration and zone (e.g. Europe), but this is not guaranteed.
b. Type B bookings.
As we act only as agent for the Accommodation Supplier or Tour Operator concerned, we reserve the right to pass on to you in full all additional costs and charges of
whatever nature imposed by the Accommodation Supplier or Tour Operator in accordance with its own terms and conditions.
All arrangements
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors
occasionally occur. You must check the currant applicable price of your chosen arrangements at the time of booking.
4. Changes You Make Before Travel
If, after your confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation,
we will endeavour to assist but it may not always be possible to make the changes. Any request for changes to be made must be in writing from the person who made
the booking. You will be asked to pay an administration charge of £25.00 per change, plus any further costs incurred in making this alteration, together with all costs or
charges imposed by any of our suppliers, or, in the case of Type B bookings, the Accommodation Supplier and/or Tour Operator. You should be aware that these costs
could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note that most airlines do not permit
name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the
amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation.
Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable in any circumstances after a reservation has been made and any alteration request could
incur a cancellation charge of 100% of that part of the arrangements.
Changes and Cancellations to Your Holiday
5. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices.
Since we (for Type A bookings) or your Accommodation Supplier or Tour Operator (for Type B bookings) incur costs in cancelling your travel arrangements, you will have to pay
the applicable cancellation charges up to the maximum shown below. For Type B bookings where we have given you a discount from any Supplier or Tour Operator’s invoice
price, the cancellation charge levied by the Supplier or Tour Operator will not usually reflect this discount.
NB where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums
and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation.
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6(b). If the Accommodation Supplier or Tour Operator changes or cancels your Type B booking.
If there is a change or cancellation to your Type B booking we will pass on the new details to you together with any compensation that the Accommodation Supplier or Tour
Operator may offer. As agent only for the Accommodation Supplier and the Tour Operator we cannot accept any liability for any changes or cancellations made to these bookings.
Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance
of our contractual obligations or those of any Tour Operator or Accommodation Supplier is prevented or affected by, or you otherwise suffer any damage or loss (as more fully
described in clause 8(1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) or any
Tour Operator or Accommodation Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or
threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
7. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and the resort representative immediately who will endeavour to put
things right. You must complete a report form in resort (if available). If your complaint is not resolved locally, please contact Jetline Travel immediately on +44 (0)870-333-2929.
Should this not resolve the problem immediately please follow this up within 28 days of your return home by writing to our Customer Services Department
giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and
speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your
complaint whilst you were in resort and this may affect your rights under this contract. For Type B bookings, we act only as agent for the Accommodation
Supplier or Tour Operator concerned and therefore cannot accept any liability for your Type B accommodation only or package holiday. Any assistance provided in
resolving a complaint in relation to any such booking is provided on a goodwill basis and in our capacity as agent.
Disputes arising out of, or in connection with your Type A booking with us which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme
arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides a simple and inexpensive
method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA
website www.abta.com. This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does
it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element
of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement
of claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday. Outside this time limit arbitration under the Scheme
may still be available if we agree, although the ABTA Code does not require such agreement.
NB. If you have made a Type B booking your contract is with the accommodation supplier or Tour Operator concerned (as applicable). In most cases it will not be possible for
disputes arising out of or in connection with these contracts to be referred to arbitration under the scheme mentioned above.
8. Our Liability to You
(a) Type A bookings only
(i) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable as part of our contract with you, are made, performed or
provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or
your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable
skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care
has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at
the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(ii) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever
which results from any of the following:
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
- 'force majeure' as defined in clause 7 above.
(iii) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which
your hotel or any other supplier agrees to provide for you where we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any
wording used by us on our website, or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(iv) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your
claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to
the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will
be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception
to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(v) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss
of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1,000 per person affected unless a lower limitation
applies to your claim under this clause or clause (vi) below
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price
(excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause (vi)
below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(vi) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on
and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be
limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would
have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended
or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier
Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged
to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment
to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport
provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(vii) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you
concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any
breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business
losses.
(viii) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint
as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or
complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want
to enforce any rights which are transferred.
(ix) If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity that does not form part of your contracted holiday
arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against
the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and
a maximum total cost to ourselves of £5,000 per booking. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy
or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.
(x) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details
of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not
automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If your airline does not comply
with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
(b) Type B bookings only
In respect of Type B bookings we act only as an agent for the Accommodation Supplier or Tour Operator concerned (as applicable). Your contract for your accommodation or
package holiday is directly with the Accommodation Supplier or Tour Operator concerned. We accept no liability in relation to the accommodation or package holiday (as
applicable) itself or for the acts or omissions of the Accommodation Supplier or Tour Operator concerned (as applicable). For Type B bookings, the terms and conditions of the
Accommodation Supplier or Tour Operator will apply to your contract (copy available on request).
However, in the event that we are found liable on any basis whatsoever our maximum liability to you if we are found to have been at fault in relation to any service we provide as
agent for the Accommodation Supplier or Tour Operator concerned (as opposed to any service provided by the Accommodation Supplier or Tour Operator for whom we are not
responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence
or that of our employees whilst acting in the course of their employment.
9. Passport, Visa, Immigration and Health Requirements
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown on our website. A full British passport presently
takes approximately 4-6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one
at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an
interview in order to do this.
Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6
(Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form
E111 (details in leaflet T6 referred to above) prior to departure. Please be aware that, as of 1 January 2006, E111 forms will no longer be valid and will be replaced by a European
Health Insurance Card (EHIC). Information on the EHIC is available at www.dh.gov.uk or from your local Department of Health office.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred
in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into
any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must
check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel
or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
10. Insurance
You must have adequate Travel Insurance when travelling. If you do not purchase Insurance from us, then you must let us know the name of your Insurance provider. Please
read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your
particular needs. We do not check alternative insurance policies.
11. Behaviour
We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other holidaymakers, employees or third parties. If we do this,
we will not be responsible for any additional costs that you have to pay. If you are prevented from travelling because in the opinion of any person in authority you appear to be
disruptive, we will have no further liability to complete your holiday arrangements and will not be liable for any refund or compensation. When you book with or through us, you
accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the airline,
accommodation owner or manager or other supplier in question. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with
our own and the other party’s full legal costs) as a result of your actions.
12. Suppliers’ Conditions.
For all types of bookings, many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance
with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International
Conventions (see clause 8 (iv)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
13. Flights
The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the
actual flight times will be those shown on your tickets which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very
carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will
contact you as soon as possible if this occurs. In any event, you must reconfirm your flight times 48 hours prior to departure for all flights. If you do not receive your tickets
approximately two weeks prior to departure, please contact us immediately unless informed otherwise at the time of booking.
We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your arrangements. When
this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without
paying our normal charges.
In accordance with the Air Navigation Orders, in order to qualify for infant status, a child must be under two years of age on the date of their return flight.
14. Special requests and medical problems.
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret
we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted
or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless
and until specifically confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be
treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can
advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we or the supplier of the service in question
reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given
at the time of booking, cancel when we become aware of these details.
15. Accuracy of Prices and other published details
Please note, the published information and prices may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of
such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements
(including the price) with us at the time of booking. Where we act only as agent we will have no responsibility for any errors in any documentation, including pricing errors except
where those errors where made by ourselves.
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